Privacy Policy

Revised: May 30, 2023

Level Up Village provides online, collaborative courses to participating schools and other educational organizations (hereafter “schools”) around the world with the primary mission of facilitating intercultural communication and multi-cultural learning experiences for students.

Teachers who use the Level Up Village platform (the “platform”) will be paired with another global educator to develop a unique learning experience where the students in both classes will interact directly with each other via text messaging and asynchronous video communication. All student communication is moderated by the teacher, administrator, or other authorized school personnel (the “teacher”) who is responsible for administering the Level Up Village learning experience, including the monitoring of all student communications, and obtaining parental consent for students, as required.

This Privacy Policy applies to the Level Up Village website (https://levelupvillage.com/), the teacher portal (https://tp.levelupvillageclassroom.com/) and the student portal (http://sp.levelupvillageclassroom.com/). It describes how Level Up Village (LUV or “we”) collects, uses, and discloses (collectively “processes”) the personal information of teachers and students participating in its courses. It also reflects Level Up Village’s compliance with the requirements of the Children’s Online Privacy Protection Act (“COPPA”), the Family Educational Rights and Privacy Act (“FERPA”), and other applicable laws. We suggest that you review this Privacy Policy before signing up for any Level Up Village program or begin using the platform.

Only teachers can register on the LUV platform, connect with a partner teacher, and provide access for their students. The LUV platform does not actively collect personal information from students. Teachers provide a first name and first initial of the last name for each student. The student’s unique username is randomly generated by the platform using the student’s first name and last initial followed by a unique number, as well as a course code provided by the teacher. The course code will only allow students to enroll in the course set up by their teacher. The teacher delivers this information to the students and directs them to a dedicated URL to login. Upon their first log in, students will be prompted to create their own secure password. When using the LUV platform, students will only be allowed to communicate with their own classmates and a single partner classroom which has been set up and is monitored by their teacher. The platform is not to be used by unsupervised students.

Teachers are responsible for administering and controlling the use of the platform video and text message features by students, including students under the age of 13, and obtaining any parental consent for students, as required by applicable laws and policies of the school system.

This Privacy Policy does not apply to any data that has been de-identified, anonymized, or aggregated in such a way that it cannot be linked directly to any individual user. Level Up Village reserves the right to use such non-personal information for our purposes, such as program improvement, system maintenance, or to report on the success of our programs.

Level Up Village may occasionally use images, video, and audio of students on our website to demonstrate how our services work and on social networking sites to publicize our courses. When we do so, LUV will obtain the consent of the student’s parent(s) or guardian(s) through the participating school.

INFORMATION THAT WE COLLECT FROM TEACHERS ON OUR PLATFORM

When teachers register for an account on the Level Up Village platform, we collect the following information. This information is kept confidential and is not shared with other users. No cookies are used on the teacher portal of the platform.

• Teacher’s full name
• Teacher’s email address (school email required)
• Teacher’s username and password
• Teacher’s phone number
• School address and website

Teachers are required to provide a legitimate school email address in order to register for the LUV platform. This email address, along with contact information for the teacher’s school, will be used to validate the teacher’s account and authenticate that only validated teachers have access to the platform. Personal email addresses for teachers will only be allowed if another acceptable means of teacher validation is provided. All teachers are required to complete and sign the Teacher Agreement prior to joining an exchange. During the classroom setup process, teachers will be provided with a unique link to their agreement. Teacher Agreements may be signed by the teacher or forwarded to an authorized school administrator for signature.

The following information is collected as part of the global classroom partner matching process and may be shared, along with any additional information provided, with other teachers using the Level Up Village platform for purposes of facilitating the matching process.

• Teacher’s first name and last initial
• Teacher’s profile description
• Teacher’s geolocation information (city, state, country)
• School name
• School schedule (months school is in session)
• Subjects taught
• Student age ranges
• Class size
• Languages spoken in class and languages taught

Text and video communication

Any information posted or uploaded by teachers on our platform with the intent of sharing that information with a partner teacher (such as direct messages, course content, videos, etc.) will be made available to the partner teacher. Teachers should not post any information they do not want to be shared with their partner teacher. We will retain copies of all teacher communications for one year to ensure appropriate use of our services. Teachers certify that any information posted does not violate current copyright laws.

INFORMATION THAT WE COLLECT FROM STUDENTS ON OUR PLATFORM

The LUV platform does not actively collect personal information directly from students to register for the site. When a teacher sets up a Classroom on the platform, they will be asked to provide students’ first name and first initial of last name which is used to generate a unique username for students. The students’ first name and last initial is shared with the partner class with each video posted by the student. If a student does not want to use their real name, teachers may choose to provide a random username in place of a student’s real first name and last initial. We do not collect any personal information (such as full name, address, or email address) from students that would allow someone to directly identify or contact a student. No cookies are used on the student portal of the platform.

 Text and video communication

In order to carry out a peer exchange on our platform, students will communicate directly with their global peers via asynchronous video and text messages. All video and text communication from students is shared exclusively with a single partner classroom and must be approved by the teacher before it will be shared with the students in the partner classroom. It is the teacher’s responsibility to ensure that all student communications are appropriate, lawful, and do not convey any personally identifiable information. Any such communications may be blocked by the teacher before they are able to be viewed or read by any other students. We will retain copies of all student communications for a period of 1 year to ensure appropriate use of our services and allow teachers to monitor student progress over the course of the year. Under no circumstances will student communications be shared publicly without the express written consent of students and/or their parents or legal guardians. School districts are required to provide notice and obtain consent from the parents of students to allow them to participate in this exchange. School districts will be required to provide copies of the parent consent forms upon request.

TECHNICAL INFORMATION COLLECTED FROM TEACHERS ON OUR WEBSITE

We collect the following technical information automatically from users on our website. This information is only used for internal analytics to improve the functionality of the services we offer. The Level Up Village website is intended for teachers only.

• Device information – We collect information about the device used to access our website, including IP address, browser information, model, and operating system.
• Usage information – We employ third-party services, including cookies, to collect information about page visits, logins, websites visited before and after accessing our website, features used, frequency of visits, time on page, and links clicked. You may disable cookies through your browser settings, if desired, however, without cookies some aspects of the website may not function as intended.

INFORMATION THAT WE SHARE

Level Up Village does not sell or rent personal information to any third parties. We use service providers who may need access to teacher and student personal data to do work for us. They’re contractually required to treat the personal data we provide as confidential and to use it only to provide the services we requested. The following service providers may have access to teacher and student data:

Service Provider	Privacy Policy	How the Service is Used
Amazon Webservices	https://aws.amazon.com/privacy/	Hosting and storing content submitted by users.

Level Up Village reserves the right to share information that we collect from users:

• With our parent company or subsidiaries;
• In compliance with any legal obligations or to protect our users and service (such as in connection with an ongoing investigation or violation of our Terms of Use);
• In any corporate transaction, such as the sale, merger, or acquisition of Level Up Village;
• With registered teachers to provide our partner matching service.

USER ACCESS TO STORED INFORMATION

A registered teacher with access to the Level Up Village platform may be able to edit, change, or delete stored information through the user profile settings or by contacting support@levelupvillage.com. Teachers are not able to change their email address as this is the unique username used to keep the account open. LUV will retain teacher account information for as long as the account is active.

If a student or his/her parent/guardian would like to request access, review, or delete a student’s information, they may contact the student’s teacher. The teacher should contact support@levelupvillage.com to request modification or the permanent deletion of student text or video communications.

DELETE TEACHER ACCOUNTS

To permanently delete a LUV platform teacher account, please contact support@levelupvillage.com. Teacher accounts will remain active until a request to delete the account is received. After an account is deleted, teacher information will be used only as required to comply with any legal obligations, resolve disputes, or enforce any contractual agreements.

OPT OUT

Teachers may opt out of providing some personal information on the LUV platform. However, teachers should provide as much information as possible in order to facilitate the matching process. Teachers cannot opt out of providing any information required to register for an account and use the platform, such as email address. 

Teachers may opt of out of receiving email or marketing communications from Level Up Village by using the ‘unsubscribe’ link in any marketing email they receive or by contacting us at support@levelupvillage.com. Requests to unsubscribe may take up to 10 days to process.

No personal information is collected from students when creating an account or during the program. All student-contributed information on the platform (text and video communications) is optional and provided by students on a voluntary basis. Only teachers can register their students to use the platform. 

THIRD-PARTY WEBSITES

Level Up Village may provide links to websites operated by third parties which operate independently from us. We do not control their privacy policies, and as such, encourage you to review the privacy policy of any third-party website that you visit.

INTERNATIONAL TRANSFER

Level Up Village platform courses are global. Personal information collected and contributed in one country will be transferred to countries with different privacy and data protection laws. In particular, personal data collected in the European Union will be transferred, stored, and processed in the United States. The laws of the United States may be less restrictive than the laws of your country of residence. By using Level Up Village, you are consenting to the voluntary transfer of your personal information to facilities in the United States.

INFORMATION SECURITY

Level Up Village takes great measures to ensure the security of our system and any information that we collect from our users. To maintain the confidentiality, security, and integrity of any personal information stored on our system, Level Up Village uses industry-standard information security and operational best practices. User passwords should never be shared with anyone. It is the user’s responsibility to maintain the security of their password and change it regularly.

CHANGES TO THIS PRIVACY POLICY

Level Up Village may update this privacy policy at any time. The date at the top indicates when the last update was made. If we make a material change to this policy or to the way we collect and process personal information, we will post notice on the site and contact all registered teachers on the platform via the email address provided prior to making the change. Since we do not collect student emails, it is the responsibility of the teacher to review the updated policy and share that information with their students and parents, if required.

CONTACT US

If you have any questions or requests regarding our processing of personal information, please contact us at support@levelupvillage.com.

Level Up Village

580 White Plains Road, Suite 660

Tarrytown, NY, 10591, USA

203-357-5271

KIDS PRIVACY ASSURED BY PRIVO: COPPA SAFE HABOR CERTIFICATION

Language Testing International, Inc. is a member of the PRIVO Kids Privacy Assured COPPA safe harbor certification Program (“the Program”). The Program certification applies to the digital properties listed on the certification page that is viewable by clicking on the PRIVO Seal. PRIVO is an independent, third-party organization committed to safeguarding children’s personal information collected online. The PRIVO COPPA safe harbor certification Seal posted on this page indicates Language Testing International, Inc. has established COPPA compliant privacy practices and has agreed to submit to PRIVO’s oversight and consumer dispute resolution process. If you have questions or concerns about our privacy practices, please contact us at 203-357-5271 or at support@levelupvillage.com. If you have further concerns after you have contacted us, you can contact PRIVO directly at privacy@privo.com.